Patient Reactivation Program

For urology practices

Every month, more revenue slips away in your old patient files

Each dormant file is a patient you already paid to acquire — and each month it sits untouched, the visits, procedures, and surveillance appointments it represents are lost to whichever practice calls them first.

Your next step

Find out: How much is hiding in your database?

Hire Practice Growth Alliance to track down the lost revenue hiding in your old patient files — or book a call and see what your list is worth.

Records room in a medical office: shelves and cabinets full of patient files, one staff member reviewing a folder while another works at a desk

Book a call. Find out what your list is worth.

20 minutes. No patient data needed.

Never include patient names or any protected health information. Ask us to delete your details at any time.

Practice staff reviewing a patient list in a urology clinic

Why urology lists add up quickly

A single returning patient rarely stops at one visit. Typical care pathways create repeat contact over months or years.

  • Elevated PSA follow-upRepeat labs, imaging, biopsy discussion and ongoing surveillance.
  • Kidney stone historyRecurrence is common; imaging and metabolic workups recur with it.
  • BPH and LUTSMedication reviews, flow studies, and procedural candidates.
  • Bladder cancer surveillanceCystoscopy and pathology on a schedule — high lifetime value.

How the reactivation program works

01

Segment the list

We work with your team to identify files inactive 18+ months and group them by clinical pathway — never by anything a physician wouldn't stand behind.

02

Send appropriate recalls

Messaging is written for your specialty, reviewed by your practice, and sent from your brand across SMS, email, and calls.

03

Fill the schedule

Responses route straight into your booking process, with capacity limits so front desk load stays manageable.

Estimate your dormant list

Move the sliders to match your practice. The result is a planning range for professional-fee revenue — not a forecast, and not a promise.

Patient records in your system6,000
Share inactive for 18+ months35%
Average professional-fee value per returning patient$900

Planning range over 90 days

$37,800

to

$94,500

Based on 2,100 dormant files and a 2%–5% return-to-care rate.

A planning estimate, not a revenue forecast or guarantee. Actual results depend on payer mix, capacity, and clinical appropriateness.

Describe your database, get a tailored summary

Tell us about your practice and your dormant files in general terms. You’ll get a reactivation opportunity summary built around your services — priority segments, a 90-day sequence, and what to watch out for. No patient information required.

Describe your database in general terms only. Never enter patient names, contact details, or clinical information.

Your tailored opportunity summary will appear here — priority segments, a 90-day sequence, and the questions worth asking on your call.

Built to help rejuvenate your practice income

  • Compliance-conscious by designCampaigns run under a business associate agreement, use the minimum necessary data, and honor opt-outs. Patient data stays in your systems wherever possible.
  • Clinician-reviewed messagingYour physicians approve every recall message before it goes out. No diagnosis claims, no pressure language.
  • Paced to your capacitySends are throttled so returning patients get appointments, not a waitlist.

Methodology note

The calculator multiplies your dormant file count by a 2%–5% return-to-care rate and your average professional-fee value per returning patient. Those rates reflect what we typically plan around for specialist recall campaigns; they are planning assumptions, not observed results for your practice. Figures exclude facility and hospital reimbursement, which should be modeled separately. Nothing here is a guarantee of revenue.

Nurse welcoming a returning patient at a urology clinic reception
The value wasn't just the bookings — it was finding surveillance patients who had quietly fallen off our schedule.
Practice Administrator, 4-physician urology group
Our team approved every message first. That made it an easy yes for the physicians.
Operations Lead, single-site specialty practice

Client feedback shared with permission and anonymized at the practice's request. Individual results vary.

Where we work

We run reactivation campaigns for urology practices across the United States and Canada — from single-physician offices in Texas, Florida, Ohio and Arizona to multi-site groups in California, New York, Ontario and British Columbia. Campaigns are built around your state or provincial communication rules, your payer mix, and the appointment capacity of each location.

Book your 20-minute call

We'll walk through your dormant list, the pathways worth prioritizing, and what a compliant recall campaign would look like for your practice. No obligation.

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Do not include patient names or any protected health information in this form. We use your details only to arrange this call, never sell or share them, and you can ask us to delete them at any time.